摘要
•Treatment with RLT, as it involves radioisotopes, presents high logistical complexity and requires a radioprotection structure and specific licenses from the Nuclear Commission (CNEN) at infusion sites (Clinics and Hospitals). This makes the Patient Journey longer and with bigger chance of rupture.
•Customer Operations will be responsible for monitoring the entire patient infusion journey, connecting all necessary parts, minimizing the chances of disruption, ensuring the best experience for the Novartis customer.
About the Role
Major accountabilities:
Promote the Patient's infusion journey continuously (without interruptions) and with high quality for the client and patient.
• Work in a patient-centered way, seeking the best end-to-end experience for the Novartis customer.
•Taking holistic view of the patient's entire infusion journey, aligning all steps to have a complete infusion without disruption.
•Keep contact with the hospital “Nurse Navigator” role to align all the information needed.
•Keep contact with the hospital to ensure that the order has been placed correctly in the RLT ROME system.
•Maintain cross-functional communication to ensure that the necessary processes occur at the right moment so that the patient's infusion ends without interruption
•Have knowledge and be the focal points of contact in relation to customs clearance procedures at the airport for the proper prioritization of the product, respecting its expiration date of 5 days for infusion.
•Be the Novartis point of contact for all suppliers linked
•Organize with the HCP, the patient and their caregiver the possible need for the patient to travel to receive the infusion (logistics and accommodation).
Capabilities: Technical/ Market Knowledge/ Skills
•Excellent communication skills (verbal & written) to establish strong relationships with clients
•Holistic view of the Hospital / Novartis / Patient ecosystem (matrix work)
•Knowledge of Supply Chain/Logistics. Process-oriented mentality and great attention to detail
•Planning and anticipation of scenarios
•Emotional intelligence to manage complex stakeholder situations
•Able to operate in ambiguity and adapt easily to changes. Solution-focused mentality
•Innovative and Digital Mentality
•Proven ability to secure integrity and compliance of local business initiatives, regulations and guidelines
Requirements:
•Previous experience in COMEX (Logistics)
•Experience in Pharma industry
•English required for communications with Plant and international Suppliers
Spanish fluent
Hours of operations and holiday coverage:
•This position may require vacation and holiday coverage according to the needs of the process with the client
Leadership Behavior:
•Ability to create strong relationships and trust with the team and main stakeholders (Internal/External)
•Ability to operate under pressure and urgent situations (solution mentality);
•Resilience/ Strong drive for success/ Results oriented;
Benefits and rewards
Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: http://www.novartis.com/careers/benefits-rewards
Commitment to Diversity and Inclusion
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? http://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: http://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: http://www.novartis.com/careers/benefits-rewards
Ajustes de accesibilidad
Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para des empeñar las funciones esenciales de un puesto, envíe un correo electrónico a [email protected] y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje.
